The employee that checked me in was polite and helpful. You’ll understand why that’s important when I get to the third room. If you can get there at that time then I recommend it. I arrived at the ARIA on a Thursday night at around 8:45 PM. I was there for a bachelor party and was by myself in a Deluxe Room City View for the first two nights, a 2 Bedroom Penthouse Sky Suite for one night with my friends, and back to a single occupancy Deluxe Room for the last night.Įach room was a completely different experience, which is fine when comparing the Sky Suite to the Deluxe Rooms but baffling when comparing the two Deluxe Rooms to each other. I stayed at the ARIA for 4 nights encompassing 3 different hotel rooms. If I could sum up the attitude of the hotel staff in one word it would be uncaring. That’s how poor the service is at this hotel: They’ve left me with the impression that they’d sooner sue me to take this review down rather than improve the overall customer experience. Note to lawyers: My previous statement was intended as hyperbole, and not as an accusation of bribery on the part of MGM. I’m not sure how much MGM paid for the ARIA’s Five Diamond award from AAA, but I’m sure it must have been a lot.
I don’t usually post hotel reviews, but when I do…
